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Privacy + Cookie Policy

Effective Date: June 6, 2025

 

Piladaum+ Pilates (“Piladaum+,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy & Cookie Policy explains how we collect, use, store, and share information when you visit piladaum.com (the “Site”), create an account, book services, or otherwise interact with us.

 

By using the Site, you agree to the practices described in this Policy.

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1. Information We Collect

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A. Information You Provide

 

We may collect personal information you voluntarily provide, including:

 

  • Name

  • Email address

  • Phone number

  • Billing and payment information (processed securely by third-party providers)

  • Account login details

  • Booking, class, and purchase history

  • Communications with us (emails, contact forms, messages)

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B. Information Collected Automatically

 

When you visit the Site, we may automatically collect:

 

  • IP address

  • Browser type and device information

  • Pages visited and interactions with the Site

  • Date and time of access

 

This information is collected through cookies, analytics tools, and similar technologies.

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2. How We Use Your Information

 

We use your information to:

 

  • Provide and manage bookings, classes, and services

  • Process payments and transactions

  • Communicate with you regarding appointments, updates, and studio information

  • Respond to inquiries and customer support requests

  • Improve our Site, services, and overall user experience

  • Comply with legal and regulatory obligations​

 

 

3. Sharing of Information

 

We do not sell your personal information.

 

We may share information with:

 

  • Service providers (e.g., scheduling platforms, payment processors, email services) solely to operate our business

  • Legal or regulatory authorities if required by law

  • Business transfers (e.g., merger, sale, or asset transfer), where permitted by law

 

All third parties are required to handle personal information securely and only for authorized purposes.

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4. Cookies & Tracking Technologies

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A. What Are Cookies?

 

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences, and analyze performance.

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B. Types of Cookies We Use

 

Essential Cookies

Required for core site functionality, including secure access, booking, checkout, and account management. These cannot be disabled.

 

Performance & Analytics Cookies

Help us understand how visitors use the Site (e.g., pages visited, time spent). Data is aggregated and used to improve functionality and experience.

 

Functional Cookies

Allow the Site to remember preferences such as saved login information or booking selections.

 

Marketing Cookies (If Applicable)

May be used to measure marketing effectiveness or deliver relevant content. Piladaum+ does not sell personal data collected via cookies.

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5. Third-Party Cookies

 

We may allow third-party service providers (such as analytics, scheduling, or payment platforms) to place cookies on the Site. These providers collect information in accordance with their own privacy policies. Piladaum+ does not control third-party cookies.

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6. Managing Cookies

 

You can manage or disable cookies through your browser settings. Please note:

 

  • Disabling cookies may impact Site functionality

  • Essential cookies cannot be disabled

 

Refer to your browser’s help section for instructions.

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7. Data Security

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We take reasonable administrative, technical, and physical measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

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8. Your Privacy Rights (California Residents)

 

If you are a California resident, you have the right to:

 

  • Request access to the personal information we collect about you

  • Request correction or deletion of your personal information

  • Opt out of certain data processing activities (where applicable)

  • Not be discriminated against for exercising your privacy rights

 

To exercise these rights, contact hello@piladaum.com.

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9. Email Communications

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You may receive transactional or promotional emails from us. You may opt out of non-essential marketing communications at any time by following the unsubscribe instructions included in our emails.

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10. Children’s Privacy

 

Our Site and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

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11. Changes to This Policy

 

We may update this Privacy & Cookie Policy from time to time. The most current version will be posted on the Site with the updated effective date.

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12. Contact Us

 

If you have any questions or concerns regarding this Policy or our data practices, please contact:

 

Piladaum+ Pilates

Email: hello@piladaum.com

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